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FREQUENTLY ASKED QUESTIONS
Find answers to common questions about SWLens Hub.
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General
Rune Lens
RTA Builder
Siege Builder
Arena Builder
WGB Builder
Bestiary
Analytics
Technical
Subscription
Equipment
Troubleshooting
Account
Cloud Sync
Multi-Wizard
Privacy
General
What is SWLens Hub?
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Is SWLens safe to use?
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Is SWLens against the rules?
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What platforms is SWLens available on?
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Rune Lens
How does Rune Lens Overlay work?
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How do I set up the Rune Box?
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How does the scoring system work?
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What is rune efficiency?
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What are Re-App Targets?
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Can I customize the score thresholds?
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RTA Builder
What is the RTA Builder Wizard?
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What is Full Automatic mode?
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What is Semi-Automatic mode?
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How do I import my account data?
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What is speed tuning?
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Can I save my builds?
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Siege Builder
What is the Siege Builder Wizard?
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What are the Siege Builder modes?
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How does the Equipped Units feature work?
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Arena Builder
What is the Arena Builder?
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How does Arena optimization work?
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Can I optimize for specific arena ranks?
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WGB Builder
What is the WGB Builder?
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How does WGB differ from Siege?
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Bestiary
What is the Monster Bestiary?
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Where does the build data come from?
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Can I filter monsters in the Bestiary?
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Analytics
What is Account Analytics?
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What are Dungeon Score Cards?
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How do farming priorities work?
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What rune set analysis is available?
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Technical
Does the overlay work with dual monitors?
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Why is OCR not detecting my runes correctly?
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Why is the overlay using high CPU?
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What is Cloud Sync?
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How do I get SWEX (Summoners War Exporter)?
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Subscription
What is included in each subscription plan?
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What are tokens and how do they work?
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Can I upgrade or downgrade my subscription?
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What happens when my subscription expires?
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What payment methods are accepted?
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Equipment
How do equipment pools work across builders?
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If I lock runes in one builder, are they locked in others?
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What is the difference between Arena and WGB attack pools?
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Troubleshooting
The optimizer says "Build Failed" — what does this mean?
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What does "Speed tune stalled" mean?
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Why is the optimizer slow for my account?
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My JSON file won't import — what's wrong?
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The app shows "Something went wrong" — what do I do?
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Account
How do I reset my password?
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Why do I need to verify my email?
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Can I change my email address?
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How do I delete my account?
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Cloud Sync
What data is synced to the cloud?
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How often does cloud sync happen?
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Can I access my data on multiple devices?
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Can I disable Cloud Sync?
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How often should I re-import my SWEX JSON?
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Multi-Wizard
What are wizard slots?
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How many wizard slots do I get?
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Can I switch between wizard accounts?
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Can I change a linked wizard to a different account?
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Privacy
What data does SWLens collect?
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Is my game data secure?
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Do you share data with third parties?
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Still Have Questions?
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